Refund policy

Refund & Quality Guarantee

Every Stories With Me book is personalized and made just for your child, so we can't accept returns the way a regular bookstore would. Because each book is custom-made with your child's name and likeness, it cannot be returned or refunded once production has begun, except where the book is defective or materially different from what you approved (see our Terms of Sale). What we offer instead is simple: if something isn't right, we'll make it right.

Our quality guarantee

• If your book arrives damaged, misprinted, or with a production defect, email us a photo within 30 days of delivery and we'll reprint and reship it at no cost.
• If the illustration doesn't feel like your child, tell us what's off — we'll work with you to fix it.
• If we can't make it right with a reprint, we'll refund your order.

Cancellations and changes

Because production starts quickly, email us as soon as possible at hello@storieswithme.com if you need to cancel or correct a detail (name spelling, pronouns, dedication). If your book hasn't entered production yet, we'll cancel or update it free of charge. After production begins, changes may not be possible.

How to reach us

Email hello@storieswithme.com with your order number. We respond within one business day.

Story Letters

Letters that have already been printed or mailed are not refundable. If the first letter does not look like your child, we paint it again and resend it free. Cancelling a subscription stops all future charges. A Season renewal charge is fully refundable if you cancel within 14 days of the charge and before the new season's first letter prints. Email hello@storieswithme.com and we'll take care of it the same day.